Today, companies know that constant improvements are the key to success. Our clients are always aiming to work faster and more effectively, and to optimize spending. Unfortunately, many established processes are never formally designed, and users learn to manage systems through trial and error or undocumented revisions that are all too frequent as process modification occurs. If departments fail to communicate these ongoing changes, the results can be catastrophic. Service interruptions, downtime, accidents, and system failures can occur when critical processes do not undergo continuous evaluation and improvement.
The case for ongoing improvement
Inefficient processes drain companies of revenue and productivity. Does your organization:
- Focus exclusively on “getting back up and running” after an outage occurs, but fail to investigate “why”?
- Accept a certain level of downtime as “inevitable”?
- Categorize problems by assigning them “cause codes,” but never do anything other than create pareto charts with the data?
If a purchasing department buys a raw material from a different supplier, for example, but fails to share the change with the operations team, process performance could be at risk. The new, cheaper (normally) material might behave differently than the previous material and require process changes, or have adverse effects downstream. Seemingly, both departments have effectively met their responsibilities: purchasing reduced supply costs and operations met production targets. But the lack of shared process knowledge could cost the company millions of dollars when the process fouls and loses throughput, for example.
The logic of cause and effect
All undesirable events occur due to multiple-cause interactions. We’ve learned that the best strategy to prevent significant problems is to identify and eliminate causes. Sologic® root cause analysis is based on 20-plus years of field experience with global companies across a wide range of industries. When clients perform an RCA, they gain new insights on their processes and are able to develop and share new, critical knowledge in a way that no other exercise really accomplishes. Previously unknown causes are discovered that have been lying in wait for one or more additional causes to interact and cause a problem. Teams work together to generate smart, cost-effective solutions to eliminate systemic causes that can be leveraged across sites with similar operations, preventing problems at multiple locations.
View root cause analysis example report and chart templates related to process improvement.
Contact us to learn more about how Sologic root cause analysis (RCA) can help you improve processes.
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