When customers were not able to pay their bills due to a CIS outage, customers complained and WEB Aruba's management was understandably concerned. WEB Aruba called in a Sologic investigator to help facilitate a root cause analysis team, including members of the IT department and an ERP representative. The investigation identified previously unknown technology and cultural issues, along with solutions designed not only to prevent the same problem from recurring, but to have a broader positive impact on the business.
Sologic®’s methodology, services and software are built on more than 20 years of experience working with clients worldwide in every field of business.
Through these root cause analysis examples and case studies, learn how Sologic team members have helped leading organizations solve problems, boost efficiency and gain a competitive market advantage. For more information, or to speak with a Sologic client working in your industry or professional discipline, please contact us.
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