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Root Cause Analysis Example Case Studies

Sologic®’s methodology, services and software are built on more than 20 years of experience working with clients worldwide in every field of business.

Through these root cause analysis examples and case studies, learn how Sologic team members have helped leading organizations solve problems, boost efficiency and gain a competitive market advantage. For more information, or to speak with a Sologic client working in your industry or professional discipline, please contact us.

Sologic Helps WEB Aruba Prevent Customer Complaints Resulting from Billing and Customer Service System Outages

When customers were not able to pay their bills due to a CIS outage, customers complained and WEB Aruba's management was understandably concerned.  WEB Aruba called in a Sologic investigator to help facilitate a root cause analysis team, including members of the IT department and an ERP representative.  The investigation identified previously unknown technology and cultural issues, along with solutions designed not only to prevent the same problem from recurring, but to have a broader positive impact on the business.

Southern California Edison Works with Sologic Team to Significantly Reduce OSHA Recordables

Southern California Edison Operations Support Organizational Unit recognized an opportunity to reduce OSHA recordable injuries and risk by solving and preventing recurrence of injuries, and improving the safety culture. SCE called in the Sologic team (formerly Apollo Associated Services) to provide counsel on building the root cause analysis (RCA) program, to begin conducting RCAs as the department was being staffed, and to provide RCA training to new team members.

Helping International Beverage Producer Understand and Fix Costly System-Wide Problems

One of the world's largest beverage producers thought it had one small problem at one plant with one conveyor belt, but when the problem started popping up at other sites, the company realized the problem was more widespread.  With the help of the Sologic team and Chemir Analytical Services, the company found the source of the systemic problem, and saved millions of dollars in down time and lost product.

Sologic Helps Holcim Utilize E-learning to Boost Skills and Save Money

Holcim partnered with the Sologic team to design and utilize a “blended” training solution that combined e-learning with virtual meetings and mentoring to achieve its training goals.

RCA Program Development Workshop Helps Helena Industries Achieve Goals by Building Program Foundation

Helena Industries chose to kick off implementation of its root cause analysis program by laying a solid foundation, which helps the organization focus on practical application of total program development, change management and organizational development.

Telecommunications Company Used RCA to Enhance Capabilities of the Business Analyst's Role

This telecommunications company used RCA to maintain and increase internal confidence in the way IT Business Analysts solve complex organizational problems, and improve confidence in IT systems and decision-making.

Leading Aviation and Aerospace Company Used RCA to Improve Enterprise (IT) Problem Management

Learn how this company, a trailblazer in applying RCA to IT, consistently improved IT service management -- as well as manufacturing capability, reliability and quality -- among its world-wide business units, suppliers and customers.

Aviation Manufacturing Company Used RCA to Improve Quality in the Supply Chain

Learn how a leading aviation manufacturing company utilized RCA to eliminate costly quality escapes, bring their corrective action system under control, improve relationships and communication with key suppliers, and gain quick and confident approval from regulators.