Causelink® Support

As your business partner, Sologic® is committed to providing responsive and knowledgeable customer service -- provided directly by the people who developed our RCA charting software, Causelink. Causelink was built upon client requests and feedback, so your input and ideas are always welcome.

Support Options:

Sologic provides three software support options:

  1. By Phone:  (800) 375-0414 or 44 1603 819130 for European customers
  2. Email:  software.support@sologic.com
  3. Online:  Report a problem through the online form below.

You must register a licensed copy of the desktop software in order to receive support for that product.  For Causelink Enterprise and Causelink SaaS support requests, simply enter the name of your company, priority, and a description of your problem or question. Thank you for choosing Causelink RCA software. We look forward to hearing from you. 

Support Priorities
Priority A - an Error that renders the Software inoperative or fails for all users.
Priority B - an Error that degrades the performance of the Software or restricts use for all users.
Priority C - an Error that causes a minor impact on the use of the Software for some users.

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