Causelink Individual FAQ

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  • warning: Parameter 2 to securepages_link_alter() expected to be a reference, value given in /var/www/sologic.com/www/includes/common.inc on line 2892.
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  • strict warning: Non-static method views_many_to_one_helper::option_definition() should not be called statically, assuming $this from incompatible context in /var/www/sologic.com/www/sites/all/modules/views/handlers/views_handler_argument_many_to_one.inc on line 36.
  • strict warning: Non-static method views_many_to_one_helper::option_definition() should not be called statically, assuming $this from incompatible context in /var/www/sologic.com/www/sites/all/modules/views/handlers/views_handler_argument_many_to_one.inc on line 36.
  • strict warning: Declaration of views_handler_filter::options_validate() should be compatible with views_handler::options_validate($form, &$form_state) in /var/www/sologic.com/www/sites/all/modules/views/handlers/views_handler_filter.inc on line 589.
  • strict warning: Declaration of views_handler_filter::options_submit() should be compatible with views_handler::options_submit($form, &$form_state) in /var/www/sologic.com/www/sites/all/modules/views/handlers/views_handler_filter.inc on line 589.
  • strict warning: Declaration of views_handler_filter_node_status::operator_form() should be compatible with views_handler_filter::operator_form(&$form, &$form_state) in /var/www/sologic.com/www/sites/all/modules/views/modules/node/views_handler_filter_node_status.inc on line 14.
  • strict warning: Non-static method view::load() should not be called statically in /var/www/sologic.com/www/sites/all/modules/views/views.module on line 879.
  • strict warning: Non-static method views_many_to_one_helper::option_definition() should not be called statically, assuming $this from incompatible context in /var/www/sologic.com/www/sites/all/modules/views/handlers/views_handler_argument_many_to_one.inc on line 36.
  • strict warning: Non-static method views_many_to_one_helper::option_definition() should not be called statically, assuming $this from incompatible context in /var/www/sologic.com/www/sites/all/modules/views/handlers/views_handler_argument_many_to_one.inc on line 36.
  • strict warning: Declaration of views_handler_filter_boolean_operator::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /var/www/sologic.com/www/sites/all/modules/views/handlers/views_handler_filter_boolean_operator.inc on line 149.

Browse frequently asked questions about Causelink Individual.

Questions:

Is my data secure?

Do you provide data backups?

Who owns the data?

Can I use my RCA data in other programs?

I'm using Internet Explorer 10, so why am getting a message "You appear to be using IE 8/9..."?

Can I use records that have been created in Causelink Desktop software?

Where is Causelink Individual hosted?

 

Answers:

Is my data secure?
Yes, your connection to Causelink Individual is encrypted with https and the database is also encrypted.  In addition, no other Causleink subscribers are able to see your data.   

Do you provide data backups?
Yes, we backup your data every day and keep it available for 14 days.

Who owns the data?
As stated in the terms of use, you own your RCA data.

Can I use my RCA data in other programs?
Yes, an export feature is available for individual RCAs.  You can also export RCA data from the search results.  The export data format is .csv. 

I'm using Internet Explorer 10, so why am getting a message "You appear to be using IE 8/9..."?
IE may be loading in compatibility mode for sites within your network/intranet.  Your IT staff should be able to add an exception for Causelink URLs in your IE group policy.  Users will need to restart their machines to see the group policy update.

Can I use records that have been created in Causelink Desktop software?
Yes, export an .srca file from Causelink Desktop and save it to a folder that you can access. In Causelink SaaS, click RCAs > Import and you'll see a form that allows you to import one or more .srca files.

Where is Causelink Individual hosted?
Causelink Individual is hosted at Amazon Web Services.