Some very popular online discussions among quality and reliability professionals have caught my eye lately. In a nut shell, many, especially engineers, are frustrated with the trending belief that software solves all ills – that it’s more powerful and effective than human knowledge, innovation and collaboration. “Get the app” is now the answer for everything. Certainly Sologic's™ Causelink™ root cause analysis software is a powerful tool that provides many benefits to an organization, especially in terms of efficiency. However, the people using the software are only successful if they understand and effectively apply the RCA methodology…and that requires thought, creativity and collaboration.