Sologic™ Students Give their Root Cause Analysis Training High Marks
Debbie Alford, Dir. of Communication
Throughout our days as Apollo Associated Services, our root cause analysis students told us through their class critiques that our training was effective and valuable for them. Consistently, 99% told us they would recommend the training to their colleagues – to us, a powerful indicator that we were doing our job well.
We are proud to find – and to report to you – that during the first six-plus months since we launched our improved RCA method and training curriculum under the new company name Sologic™, our track record of excellent student reviews continues.
Following are some highlights from our student critiques since December 2011:
More than 99% say they would recommend the class to others.
More than 99% strongly agree or agree the course material was well-organized.
More than 99% strongly agree or agree that the instructor’s knowledge of RCA extends beyond the classroom, the instructor explained concepts clearly, the approach was easy to understand, and the instructor was well-organized.
More than 99% strongly agree or agree that they gained the knowledge and learned the skills to perform an RCA, and feel confident they can apply what they learned.
More than 99% strongly agree or agree that they can see how RCA skills are applicable to multiple disciplines and departments.
There’s nothing more important to us than ensuring that we’re delivering value to our clients – that their investment in RCA training has not only been worthwhile, but that it can have tremendous positive impact on their organization’s bottom line and culture. We know that our success depends on our clients’ success.
To make sure we continue to uphold these standards that our clients and students have come to expect from us, we also are carefully reviewing and digesting recommendations and requests contained in students’ write-in responses. This feedback will be combined with our own observations from teaching, facilitating and investigating using the Sologic method and tools, and incorporated in our continuous innovation and product development cycle.
We thank our students for providing valuable feedback that supports their organizations’ continuous improvement goals as well as our own.