Root Cause Analysis Blog

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Build your RCA skills and program, and engage in dialogue and best practices by reading our blog, written by senior management and product developers. We’ll also share details about Sologic® speaking engagements and explore industry ideas, issues and events. 

Suzanne Crouch, Senior Trainer & Facilitator
Mar 27, 2014

root cause analysis formsIs root cause analysis being used for its stated aim of improving productivity, quality, service, etc., or, has the completion of an RCA form become an end in itself? During a recent RCA facilitation, I watched a confused RCA team fill out a simple form with five cause boxes, thinking they were to identify one cause for each category: people, processes, resources, hardware and environment. The form did not provide for any understanding of what lay beneath the causes, nor did the one solution box have any strong link to the five random causes. 

Suzanne Crouch, Senior Trainer & Facilitator
Mar 19, 2014

Root Cause Analysis LeadershipRoot Cause Analysis is a process that can assist you, as a leader, to increase your knowledge and understanding -- to engage your employees and smooth your journey to transformational leadership in many ways.

Debbie Alford, Director of Communication
Mar 18, 2014

root cause analysis webinarRegister for and attend our free root cause analysis webinar, "In-Depth RCA Walk-through," this Friday, March 21 at 10:30 a.m. US Pacific Time.

Register here: https://www4.gotomeeting.com/register/771763463

Webinar description: Advanced RCA practitioners often express interest in walk-throughs of RCAs with many complex causes, so let's do it!

Debbie Alford, Director of Communication
Mar 03, 2014

root cause analysis webinarRegister for and attend our free root cause analysis webinar, "Sologic Versus Fishbone," this Friday, March 7 at 10:30 a.m. US Pacific Time. Register here: https://www4.gotomeeting.com/register/654656815

Webinar description: How does the common Fishbone problem-solving methodology compare to Sologic's?  And how can understanding those elements help you to achieve the best problem-solving results?

David Tooth, Managing Director for Europe
Feb 25, 2014

root cause analysis successAs a Root Cause Analyst, I often find that Root Cause Analysis (RCA) has a negative connotation. My experience tells me that this is often because those who have some familiarity with RCA think that you can only apply the process when something has gone wrong. What is not well understood is that you can effectively and productively apply Root Cause Analysis to positive events to create a greater understanding of why this event was successful, and to identify those contributing factors that we would want to repeat and build upon.

James Twigg, Owner www.ppe.org
Feb 10, 2014

root cause analysis health and safetyThere are three key aspects to warehouse health and safety: looking after people, designing processes with safety in mind, and developing a lasting safety culture. Good health and safety management, and safe working practices help keep people safe in a warehouse environment.

Debbie Alford, Director of Communication
Feb 04, 2014

root cause analysis webinarRegister for and attend our free root cause analysis webinar, "Sologic versus 5 Whys," this Friday, February 7 at 10:30 a.m. US Pacific Time. Register here: http://lnkd.in/bQJiEEe

Webinar description: How does the common 5 Whys problem-solving methodology compare to Sologic's? And how can understanding those elements help you to achieve the best problem-solving results?

Tjeerd de Groot, Director at Sologic Root Cause Analyse - Netherlands
Jan 27, 2014

root cause analysis side effectsAs an experienced root cause analysis facilitator, I have found over the years that often quite unexpected outcomes arise from undertaking a root cause analysis. Don’t just focus on the most obvious cause-and-effect chains, such as the operator who pressed the button. Be prepared to trust the root cause analysis process, which may take you into unexpected areas and uncover systemic causes.

Debbie Alford, Director of Communication
Jan 22, 2014

root cause analysis webinarRegister for and attend our free root cause analysis webinar, "Investigation War Stories and Lessons" scheduled for this Friday, January 24 at 10:30 a.m. US Pacific Time. Register here: http://www.sologic.com/rca-products-services/webinars

Webinar description: Our students and clients are always fascinated to hear about and learn from what our investigators encounter and observe on-site in the thick of the moment.

Jimmy Marullo, Director of Instructor Certification
Jan 15, 2014

root cause analysis facilitationOver many years of conducting root cause analysis training and incident investigations, I’ve learned that having diverse personalities on the RCA team brings valuable perspectives that enhance understanding and results. However, dominant personalities can “throw a wrench in the gears”…unless harnessed to your advantage. 

Debbie Alford, Director of Communication
Jan 06, 2014

root cause analysis webinarRegister for and attend our free root cause analysis webinar, "Frequently Tried Solutions: Are they working for you?" scheduled for this Friday, January 10 at 10:30 a.m. US Pacific Time. Register here: http://www.sologic.com/rca-products-services/webinars

Webinar description: Natural inclination or common conventions often steer people toward solutions that seem perfectly sensible, but may not actually be on target…and may even be counter-productive. How do you identify and avoid them...and identify more effective ones?

Chris Eckert, President
Dec 11, 2013

root cause analysis facilitation languageWhen I facilitated an investigation in Quebec, before I departed for the site, I asked my sponsor if the team spoke English. “Yes,” he said. Upon arrival, only two or three of the 11 participants spoke English. They also informed me that they wanted the report and cause and effect chart in French.  Since I don’t speak French, my thought was, “Well, this will be interesting.”

Marcus McCoy, Instructor and Facilitator
Nov 18, 2013

root cause analysis facilitation sensitivitiesThis particular incident involved a mistake made by a maintenance employee -- human error. The shop was very adamant about protecting its team member, almost to a fault. They did not want to even discuss the possibility that human error was involved. And while I believe they know who made the mistake, I was not asking, and they would not say. This was going to make the investigation either very difficult, or very confrontational.  Neither was a good scenario. 

Chris Eckert, President
Oct 31, 2013

root cause analysis supply chainRecently, I worked with a customer and supplier who were very unhappy with each other. The customer was very upset with the supplier and ready to pull the sole source contract. The customer felt that the supplier wasn’t taking the customer’s requests/complaints seriously. The supplier thought the customer was being needlessly picky and was focusing on things that were irrelevant. We were brought in to see if we could help salvage the contract by conducting a third-party, impartial root cause analysis investigation. Here are facilitation tips brought out by this experience.

Brian Hughes, Vice President
Sep 04, 2013

causelink enterprise root cause analysis softwareFor years, the evidence has been clear: Clients with structured root cause analysis/problem management programs earn a higher return on their investment. RCA data typically stays bottled up on individual computers. The challenge is to open up those individual data silos to bring the data into a common repository and bring it out into the light. This would dramatically increase the likelihood of achieving much higher results.

Jon Boisoneau, Product Manager
May 02, 2013

Today we are pleased to announce the Version 2.0 release of our root cause analysis software, Causelink. We would like to thank all of the end users and partners who participated in the Beta phase of Version 2.0. Your feedback is incredibly valuable in our ongoing effort to provide quality software that meets the needs of root cause analysis practitioners worldwide.

Chris Eckert, President
Feb 12, 2013

Many of our clients invest substantial time and money into developing proposals. After a bid is lost, people are usually scrambling to chase the next RFP opportunity. A Sologic client who's involved in many large proposal processes, recently pointed out that companies could improve win rates by approaching lost bids like they would most other problems...with RCA. 

Brian Hughes, Vice President
Dec 20, 2012

A year ago, we had just launched Sologic's improved RCA method, training curriculum and software. During the last year, we've focused on continuing to improve those foundational elements, resulting in the first client delivery this week of our Causelink Enterprise version and the release of Causelink v2.0 Beta. During the next year, we plan to continue improving, starting with our training curriculum and releasing Causelink v2.0 Gold.

Brian Hughes, Vice President
Oct 24, 2012

A basic understanding of how an event functions is crucial to all good problem solvers when conducting a root cause analysis. What are the inputs for an event? How do they work together to bring the change about? 

Chris Eckert, President
Sep 12, 2012

Other experience may not be transferable, but RCA will 

A Forbes article written last year states that “74% of the workforce would consider leaving their current job if another offer came along”.1  Whether you are looking for a new opportunity or not, having solid problem-solving skills will benefit your current organization immediately, which is a definite plus.  But if you do move on, RCA skills will be transferable, whereas much of your technical, job-specific training will not.