Steps to conduct a thorough rca

Some people’s introduction to root cause analysis comes from a request to conduct one. This eBook outlines the entire process with key points and resources to get you started.  

The eBook includes:

  • Definition of Root Cause Analysis (RCA)
  • Steps in an RCA
  • Data Gathering & Evidence
  • Creating the Problem Statement
  • Analysing Cause and Effect
  • Generating Solutions
  • Writing the Report, and much more!

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HOP & RCA: It's AND, not OR

In recent years, Human and Organisational Performance (HOP) has gained considerable attention as an innovative approach to understanding risks and preventing incidents that lead to serious injuries or fatalities. HOP focuses on learning from those closest to the work to better identify risks and develop solutions that address real-world challenges. At Sologic®, this aligns perfectly with our mission—to help organisations learn from incidents and prevent future failures.

But can HOP and Root Cause Analysis (RCA) work together? The answer is a resounding yes. HOP’s core principles—focusing on systems, recognising human fallibility, and encouraging open collaboration—complement the structured, evidence-based methodology of RCA. In fact, the five steps of Sologic’s RCA process naturally align with HOP’s approach, creating a comprehensive framework that helps organisations understand not just what went wrong, but why, and how they can learn and improve. Together, HOP and RCA form a powerful toolkit for enhancing safety, reliability, and performance.

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How to Manage Human Error in a Root Cause Analysis

As long as there have been humans on the earth, we have committed errors. Most of the time, these errors don't amount to much. We burn the eggs, forget to move clothes from the washing machine to the dryer, or say something embarrassing. But sometimes our errors result in events that have significant negative impacts.

These are the kinds of errors we encounter when conducting a root cause analysis. To that end, this eBook is intended to:
  • Provide you with a brief and useful overview of human error
  • Root out some common misconceptions about human error
  • Help you manage human error in the context of a root cause analysis
  • Provide guidance for finding the best ways to control errors
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Root Cause Analysis Toolbox: Which Tool When

In the world of Root Cause Analysis (RCA), like that of home improvement, there are different tools for different jobs. Sometimes a hammer is all that’s needed while other jobs demand something more specialised. The right tool makes the work more efficient and results in a better outcome. Topics covered:

  • 5 Whys Overview and Example
  • Ishikawa Fishbone Overview and Example
  • Incident Timeline Overview and Example
  • Sologic RCA Overview and Example
  • Using Causelink for Each of These Methods
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How to Build an RCA Program

Great training and tools are important, but a robust RCA program is the best way to ensuring you achieve the outcomes you desire. This eBook will help walk you through the process of creating a customised RCA program that is tailored to your specific needs.  Topics covered:

  • Why Build an RCA Program?
  • Identify Program Goals and Objectives
  • Developing Threshold/Triggering Criteria
  • Organisational Culture
  • Who Will Be Trained and to What Level?
  • Who Will Conduct the Training
  • What About RCA Software?
  • Sustaining Your RCA Program
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Better Than Yesterday

Organisations are confronted by unique problems every single day. Great Organisations share methods, skills and behaviours that help them solve even the most complex of these challenges. This eBook provides 10 essential insights into how leading organisations tackle operating, management and strategic problems using a structured, transferable and effective Root Cause Analysis process. 

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