When Lessons Learnt are Lessons Lost

7 December 2018

Over 400 years ago, Captain James Lancaster, an English sailor, performed a benchmark experiment in his pursuit of a prevention for a disease called scurvy.  Scurvy was one of the biggest problems at sea at that time, killing or debilitating many individual sailors as well as rendering the operational capability of a crew so diminished that the remaining sailors struggled to man their ships safely. 

The 'Big Seven' pitfalls when problem solving (and how to avoid them)

3 December 2018

All organisations have problems and some of those problems are worth solving. Clearly
some teams and some people are better at solving problems than others, so what pitfalls
can you avoid in order to improve your problem solving skills and outcomes?

Pressure Mounts for UK Water Companies

12 November 2018

Last month saw the news break that some of the UK’s largest water companies are to face far greater scrutiny from their industry watchdog. The Consumer Council for Water (CCW) requested quarterly reports from three of the largest providers, requiring detailed updates how they’ll reduce complaints from over 3.5 million customers.

Which Boss Are You? Premier League or NFL?

1 October 2018

 Back in 2013/14 the English Premier League reached an all-time low. Incredibly, the average managerial tenure at a club sunk to just 1.84 seasons per active manager.  And if you had removed Arsene Wenger’s 18 seasons at Arsenal that figure would have plummeted to just 1.05 seasons per head.  Just try to imagine any other multi-billion industry where the COO’s of the 20 leading firms had an average of just 1 year in charge.  Consider the impact on corporate memory, continuity, strategy, institutional learning, recruitment, or just about any other metric you’d want to consider.

From Bias to Blame. From Blame to Failure.

24 September 2018

Ask yourself, how biased are you?  If you’re anything like 660 of the 661 people interviewed as part of Dr Irene Scopelliti’s 2015 Management Science Report, then you’re pretty certain you’re far less biased than the average person. 

Defined as the Bias Blindspot, the findings suggest that ‘we’re much less likely to recognise bias in ourselves than we are in others’.  In other words, we consider ourselves largely immune to the pitfalls of bias but acknowledge that it’s something that effects everybody else. 

Cars stacked up in a wreck

Causal Patterns and Five Examples

21 August 2018

Those of us that do root cause analysis for a living also identify patterns that make our jobs easier, albeit with marginally less screaming and crying.  Although we teach cause and effect analysis as being a process of deconstructing effects into their individual causes, that’s not always how we do it professionally.  We often find that we’ve been down a certain path before.