ROOT CAUSE ANALYSIS TRAINING - ANALYST LEVEL

2 Day Course

Our most popular class teaches the knowledge and skills required to lead a successful root cause analysis.  Apply Sologic’s state-of-the-art RCA method to real-world problems and benefit from instructor mentoring as you gain the knowledge, skills, tools, and confidence required to solve problems, reduce risk and improve performance.

ROOT CAUSE ANALYSIS TRAINING - PARTICIPANT LEVEL

1 Day Course
 
Sologic’s Participant Level course introduces the fundamentals of root cause analysis and will provide a range of tools and techniques which can be used to identify, understand, and solve everyday organisational problems.

  

Post Course Testimonials 
 
We had operated with several legacy problem solving and investigation methods which did not meet our operating model or stakeholder expectations.  Sologic gave us a framework to work towards along with strategic and tactical training and support.    
Chief Operating Officer, Energy Provider

In our team we’ve always spent our time dealing with symptoms we thought were causes. Sologic encouraged us to look beyond these and understand what causes them at source. 
CX Manager, Digital Banking

Our rate of growth outstripped our ability to successfully manage complaints and failures. Sologic provided us with a unified solution of RCA training, skills development and Causelink software. Causelink has enabled us to fully understand the common issues experienced across our network.
Fulfilment Director, National Distribution Centre 

Six months after training 2 teams in Root Cause Analysis the big outcome has been how much easier it’s been for us to work together on difficult and sometimes controversial problems.  The method helps us keep to an effective structure, measure the outcomes and reduce conflict. 
Quality Manager, Chemical Plant

RCA training with Sologic revealed to us that much of what we considered strategic planning was, in fact, tactical problem solving. Getting to the root causes of issues affecting communication, project planning and HR has dealt with more problems than we could have ever anticipated.
Learning and Development Director, International Accounting Firm

We felt that we were an effective problem solving team but, in fact, we’d actually become elite level ‘fire-fighters’.  Our behaviour had become almost totally reactive and corrective.  As the number of issues and complaints increased we tried to work harder, not differently.  Setting up an RCA team has enabled us to prevent and correct our major problems.
Director of Care, Care Provider

Sologic RCA has been a major component of our Senior Management process for almost a decade.  For us, it is essential that all of our strategic decision makers share the same formal (and informal) process, the same language and a shared culture.  Importantly RCA has always been a simple ‘plug and play’ for our other Change and Continual Improvement initiatives.
Head of People and Change, Industrial Gas

My organisation enjoyed the RCA training a great deal. Everyone came out of the course motivated and enthusiastic . The delivery was very good. We all got so much out of the course. I would highly recommend Sologic for RCA training.
Learning and Development Manager, Private Healthcare Facility

Sologic RCA was a major part of our recent program of change. It made problem solving quicker, less political and, above all, more effective. 
Project Manager, Aviation Company
 
Sologic’s RCA training has been a real eye-opener. We have learned a completely new way of attacking not only common problems in our services, but all sorts of challenges, including organisational ones. I can strongly recommend Sologic as a training partner for RCA.
Delivery Manager, Software Sector
 
Training our strategic management teams gave us clearer thinking, more effective planning and swifter fault resolution. Sologic RCA had a major impact on our service levels.
Service Director, Banking Sector
 
Once we’d adopted the Sologic RCA method we were able to make major inroads into a host of stubborn recurring problems, some of which had plagued us for years.
Systems Engineer, Regional Water Company
 
Developing a genuine desire to know WHY something happened instead of just ‘what happened’ signalled a major cultural shift for us. Sologic enabled us to embed this culture across all of our complaints teams and managers.
Complaints Team Leader, Retail Banking
 

Sologic Training FAQ


How long does an RCA course take? 
Our most popular course ‘RCA Advanced Problem Solver’ is delivered over 2 consecutive days. Optional follow up courses are available. 

Is there a minimum class size? 
Our class sizes for our RCA Analyst Level 1 Facilitator in-house courses begin at 10 delegates, with a suggested maximum of 20 students for a face to face class.  

Do students need any prior knowledge of RCA before they attend? 
No. Most courses are designed to be suitable for newcomers to RCA, as well as students who have some prior understanding of complex problem solving and RCA methodologies.  Specialist courses like Human Factors and Cause and Effect with Causelink require prior training.

Do students need to do any study before the course? 
No, learning materials and instruction begin at the start of the course itself. no pre-work is required.

Is there any follow up coursework? 
No.  Additional courses to develop RCA skills can be attended. Of course, organizations can encourage their own additional coursework.

Is there a certificate upon completion? 
All candidates who complete the 2-day course receive a Certificate of Completion.

Is RCA a sector specific discipline? 
All organisations, big and small, old and new have problems that need solving. Sologic RCA has been developed to be applicable across sectors and throughout any complex professional discipline.  Sologic work closely with leading organisations in Industry, Finance, Healthcare and Accountancy to name but four. 

We use Six Sigma/8D/Lean. What would Sologic RCA do for me? 
Many of our clients are deeply committed to quality improvement processes. The Sologic RCA method fits extremely well with these programs by augmenting the “Analyse” step with a more robust, transferable and powerful Cause & Effect method.

 

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