Most of the time, people are treated safely and successfully in the healthcare environment. However, it is important that lessons are learned when things do go wrong.  Sologic lead the way in providing high quality, globally adopted Root Cause Analysis training. 

Some professionals in the Healthcare Industry may already be familiar with aspects of the Sologic root cause analysis (RCA) problem solving method.  After all, investigation of the causes of incidents is an activity that all healthcare providers must do. As a result, companies, trusts, government and regulators are strongly encouraging the sector to employ effective RCA methods as a way to substantially improve quality, patient safety and efficiency.  Our team understands the sector, and our training courses, methods and software are tailored to meet their specific needs.

We felt that we were an effective problem solving team but, in fact, we’d actually become elite level ‘fire-fighters’.  Our behaviour had become almost totally reactive and corrective.  As the number of issues and complaints increased we tried to work harder, not differently.  Setting up an RCA team has enabled us to prevent and correct our major problems.
Director of Care, Care Provider

My organisation enjoyed the RCA training a great deal. Everyone came out of the course motivated and enthusiastic . The delivery was very good. We all got so much out of the course. I would highly recommend Sologic for RCA training.
Learning and Development Manager, Private Healthcare Facility

So, what exactly is a truly effective RCA and what does it deliver in healthcare?  At its core, RCA is a process for identifying the causes of problems or events in order to prevent them from recurring. It is based on the idea that effective management requires more than putting out fires for problems that develop but finding a way to prevent them. RCA can also be employed as a means of identifying best practice, supporting continual improvement and rewarding evidence-based decision making.

The methodology provides healthcare professionals with:

  • Insight into underlying causes of sentinel events in patient care
  • Creating a Just Culture
  • Solutions with immediate and lasting impact on safety, quality and efficiency
  • A unified method to overcome increasing complexity across systems
  • Compliance with the expectations and guidelines of regulators and regions
  • Reducing complaints and building a better reputation in eyes of stakeholders
  • Opportunities to improve culture and reduce blame
  • Automated reports for improved speed, transparency and compliance
 Root cause analysis is often associated with safety, and in the case of healthcare this generally means patient safety. However, problems and issues may also occur across all functional areas of healthcare – procurement, quality management, maintenance, staff safety, ICT and in all the multitude of other functions that make up a healthcare service. Sologic root cause analysis is a process that can be used in all of these and is used to identify areas for change and to develop recommendations which ultimately will deliver better healthcare service.

"This course enabled me to methodically look at the causative and contributory factors of a given incident whilst working with people from different disciplines."


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