Sologic are the leading provider of Root Cause Analyis problem solving training, software and consultancy to the banking and wider finance sector. Root Cause Analysis helps firms solve problems, reduce risk and improve performance in areas including:
Complaints - Compliance - Customer Experience - Products - Service - Quality Management - Risk - Performance
Firms, professional bodies, and regulators alike, are strongly encouraging the financial services sector to employ effective RCA as way to substantially improve stakeholder experience. Sologic is a leading provider of root cause analysis skills to the financial services industry with training courses, methods and software all tailored to the specific needs of the sector.
In our team we’ve always spent our time dealing with symptoms we thought were causes. Sologic encouraged us to to look beyond these and understand what causes them at source.
CX Manager, Digital Banking
Training our strategic management teams gave us clearer thinking, more effective planning and swifter fault resolution. Sologic RCA had a major impact on our service levels.
Service Director, Banking Sector
We recognised that our problem solving lacked a clear analytical component. We were making decisions based on opinion and past experience which, on occasion, resulted in solutions that were easy to apply, inexpensive, but often ineffective. RCA has broken this cycle and we are looking to roll it out to the wider organisation.
Head of Customer Journey, Consumer Finance Provider
Developing a genuine desire to know WHY something happened instead of just ‘what happened’ signalled a major cultural shift for us. Sologic enabled us to embed this culture across all of our complaints teams and managers.
Complaints Team Leader, Retail Banking
So, what exactly is an effective RCA and what does it deliver? At its core, RCA is a process for identifying the causes of problems or events in order to prevent them from recurring. It is based on the idea that effective management requires more than putting out fires for problems that develop but finding a way to prevent them. RCA can also be employed as a means of identifying best practice, supporting continual improvement and rewarding evidence-based decision making.
The methodology assists banking, insurance and investment professionals with:
- Identifying underlying causes of significant problems or successes
- Delivering solutions with immediate and lasting impact
- Opportunities to overcome increased complexity
- Compliance with the expectations and guidelines of regulators
- Reducing complaints and building a better reputation and experience for customers
- Opportunities to improve weak or failing systems
- Automated reports for improved transparency and compliance
- Creating a competitive edge for winning new business
Sologic is the global leader in providing root cause analysis training, skills development and software to the financial services industry. Our evidence-based method enables firms to discover the genuine systemic and non-systemic causes of failure and understand where they can focus their continual improvement efforts.